Privacy Policy

Last Updated: 16 March 2026

At Wonderland Pets, we value your privacy and the trust you place in us when shopping for your pets. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from wonderlandpets.store (our WooCommerce-powered online store).

We are fully committed to complying with the UK General Data Protection Regulation (UK GDPR) and all applicable data protection laws.

1. Who We Are (Data Controller)

Wonderland Pets is a UK-based independent pet supplies retailer operating online.

• Email: support@wonderlandpets.store
• Phone: +44 1375 360036
• Address: 73 Southend Rd, Stanford-le-Hope, SS17 0PQ, United Kingdom

We are the “data controller” responsible for your personal data.

2. Information We Collect

We collect only the data necessary to operate our store and fulfill your orders:

a) Personal Information

• Full name
• Billing and delivery address
• Email address
• Phone number

b) Order & Transaction Information

• Products purchased
• Order history
• Payment confirmation status

Important: We do NOT store or have access to your full payment card details. Payments are securely processed by trusted third-party payment providers (e.g., Stripe, PayPal, or WooCommerce payment gateways).

c) Technical Information

• IP address
• Browser type and device information
• Cookies and usage data
• Pages visited and interactions with our website

3. How We Use Your Information

We use your personal data only when legally permitted, mainly for:

• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and customer support messages
• Preventing fraud and ensuring secure transactions
• Improving our website performance and customer experience
• Sending marketing communications (only if you have explicitly opted in)

We never use your data in a way that is unrelated to your shopping experience.

4. Sharing Your Data

We do NOT sell your personal data.

We only share information with trusted third parties when necessary:

WooCommerce & Hosting Infrastructure

Our store runs on WooCommerce (WordPress). Your data is processed securely within our hosting environment.

Payment Providers

We share necessary payment information with secure processors such as Stripe or PayPal to complete transactions.

Delivery Partners

We share your name, phone number, and delivery address with courier services to deliver your orders.

Analytics & Advertising Tools

We may use services such as:

• Google Analytics
• Google Merchant Center
• Google Ads

These tools help us understand site performance and show relevant products to potential customers.

5. Behavioral Advertising & Opt-Out

We may use advertising partners (such as Google) to show you relevant ads based on your browsing behavior.

You can opt out at any time:

• Google Ads Settings: https://www.google.com/settings/ads/anonymous
• Network Advertising Opt-Out: http://optout.aboutads.info/

6. Data Retention

We keep your personal data only as long as necessary:

• Order records: up to 6 years (legal and tax requirements in the UK)
• Marketing data: until you unsubscribe or withdraw consent
• Technical data: retained only for analytical purposes and then anonymized or deleted

You may request deletion of your data at any time (subject to legal obligations).

7. Your Rights Under UK GDPR

If you are located in the UK or EU, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to marketing communications
• Request data portability

To exercise your rights, contact us at:
support@wonderlandpets.store

We respond to all valid requests within 30 days.

8. Cookies

We use cookies to:

• Enable core website functionality
• Remember your preferences
• Analyze traffic and improve performance
• Support marketing campaigns

You can manage or disable cookies through your browser settings at any time.

9. Data Security

We use appropriate technical and organizational measures to protect your data against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

All sensitive data is encrypted and processed through secure systems.

10. International Data Transfers

Some of our service providers (such as analytics or payment processors) may process data outside the UK/EEA. When this happens, we ensure appropriate safeguards are in place to protect your information.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The latest version will always be available on this page.