Terms and Conditions

Last Updated: 16 March 2026

Welcome to Wonderland Pets. We aim to make your shopping experience simple, secure, and transparent when purchasing pet supplies for your beloved pets.

By accessing or using wonderlandpets.store, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About Us

Wonderland Pets is an independent UK-based online retailer operating via WooCommerce.

• Website: https://megapetwarehouse.store
• Address: 73 Southend Rd, Stanford-le-Hope, SS17 0PQ, United Kingdom
• Email: support@wonderlandpets.store
• Phone: +44 1375 360036

2. Eligibility

By using our website, you confirm that:

• You are at least 18 years old, or
• You are using the website under the supervision of a parent or legal guardian

If you do not agree with these Terms, you must not use our website.

3. Product Information & Accuracy

We make every effort to ensure all product descriptions, images, and pricing are accurate.

However:

• Occasional errors may occur
• Prices or product details may change without notice
• Product images may slightly differ from actual items due to screen settings
• All products are subject to availability

If an error occurs or a product becomes unavailable after purchase:

• We will notify you immediately
• You will receive a full refund or an alternative solution

4. Orders & Acceptance

When you place an order:

• You are making an offer to purchase
• Your order is only accepted once we send a dispatch confirmation email

We reserve the right to cancel or refuse orders in cases such as:

• Suspected fraudulent activity
• Stock unavailability
• Technical or pricing errors

If cancellation occurs, you will receive a full refund.

5. Pricing & Payments

We believe in full pricing transparency.

• All prices are shown in GBP (£)
• Prices include VAT where applicable
• No hidden fees are added at checkout

Accepted Payment Methods

We accept secure payments via:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• Apple Pay
• Google Pay
• Secure WooCommerce payment gateways (e.g., Stripe, PayPal if enabled)

Payment Security

• Payments are encrypted and processed securely
• We do NOT store or access your full card details

Billing

• Payment is charged immediately at checkout
• This confirms and reserves your order

6. Shipping & Delivery

We currently deliver within the United Kingdom only.

• Carrier: Royal Mail / DPD
• Shipping fee: £6.99 (flat rate)
• Handling time: 1–2 business days
• Delivery time: 3–5 business days

Estimated Total Delivery Time

4–7 business days

• Orders placed before 5:00 PM (GMT) are processed same/next business day where possible

For full details, please see our Shipping Policy:
https://megapetwarehouse.store/shipping-policy

7. Returns & Refunds

We offer a 30-day return policy.

• Restocking fee: £0.00
• Change of mind: return shipping paid by customer
• Faulty or incorrect items: return shipping covered by us

Refunds are processed after inspection of returned items.

Full details:
https://megapetwarehouse.store/return-and-refund-policy

8. Intellectual Property

All content on this website, including:

• Text
• Images
• Logos
• Branding

is the property of Wonderland Pets and is protected under UK copyright laws.

You may not copy, reproduce, or redistribute any content without written permission.

9. Limitation of Liability

To the maximum extent permitted by UK law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the value of the order placed

Nothing in these Terms excludes liability that cannot legally be excluded under UK consumer protection laws.

10. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be handled under the exclusive jurisdiction of the courts of England and Wales.

11. Complaints & Alternative Dispute Resolution (ADR)

We take customer satisfaction seriously.

If you have a complaint:

• Email: support@wonderlandpets.store
• Phone: +44 1375 360036

We aim to respond within 2 business days.

If a resolution cannot be reached:

• You may refer your complaint to an approved ADR (Alternative Dispute Resolution) body
• You may also use the EU Online Dispute Resolution platform:
  https://ec.europa.eu/consumers/odr

This does not affect your legal rights under UK law.

12. Contact Information

We are here to help:

• Email: support@wonderlandpets.store
• Phone: +44 1375 360036
• Address: 73 Southend Rd, Stanford-le-Hope, SS17 0PQ, United Kingdom

Customer Service Hours

• Monday – Saturday: 9:00 AM – 5:00 PM (GMT)
• Sunday: 10:00 AM – 3:00 PM (GMT)